Home > Support >FAQ>O2Tunes for Win
FAQ1:
Q: What is O2Tunes and what will O2Tunes do?
A: O2Tunes is the cost-effective music & media transfer software, which copies and backs up files from Apple devices to PC or to iTunes. Vice versa.
FAQ2:
Q: How to backup media files stored in my device to PC without going through iTunes?
A: You can transfer and backup files from device to computer without launching iTunes. After connecting your device to computer, click O2Tunes to start. It will automatically detect your device and provides with exporting function, which allows you to copy single file or batches of files from iPhone, iPad and iPod to local folder.
FAQ3:
Q: How do I transfer music from iPhone to iTunes library?
A: Connect your iPhone to computer, and O2Tunes provides with two optional choices whether you could use export function or use smart backup function to transfer music from iPhone to iTunes library. Smart backup function only requires one click, which transfer files easily and fast.
FAQ4:
Q: How to copy files from local folder of my computer to iPhone?
A: O2Tunes allows you to add files from local folder to you devices. Connect your iPhone and click Add button. Follow the steps and you will finish the transferring process.
FAQ5:
Q: How do I transfer purchased music from iTunes to my iPod?
A: Connect your iPhone to computer, and O2Tunes provides with two optional choices whether you could use export function or use smart backup function to transfer music from iTunes library to device. Smart backup function only requires one simple click, and the transferring is done.
FAQ6:
Q: Can I use O2Tunes to delete the files that I don’t need in iTunes?
A: Select the music files stored in iTunes that you want to delete and right click it. O2Tunes will list the operations you could deal with on the pop up window. Click Delete and drop it without using iTunes.
FAQ7:
Q: What kind of files I can transfer or backup by using O2Tunes?
A: You could transfer and backup Music, Playlist, Music video, Movie, Home video, TV Show, Podcast, Audio book by using O2Tunes.
FAQ8:
Q: Why O2Tunes cannot start and work properly?
A: Check if you have installed iTunes correctly on the computer. This software needs the services of iTunes to read the music files and transfer them.
FAQ9:
Q: Why my device cannot be detected by O2Tunes?
A: O2Tunes needs the iOS drivers to recognize iPhone and the drivers are included in iTunes. If you have installed iTunes but the iOS device cannot be detected, please follow the steps below:
  • Download latest version of iTunes to replace the old one.
  • Close other applications including antivirus and firewall.
  • Unplug the device and reconnect it.
  • Restart O2Tunes.
FAQ10:
Q: Where can I download O2Tunes?
A: Please click here, to download the newest version of O2Tunes.
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